Quality and Certifications

Customers first,

our decalogue:

In order to do this, the manager of TRANSPORTES LARA S.A., with the active participation of all its components, compromises to achieve the following general objectives:

1.- Fulfillment of the requirements agreed with our clients, consolidating their trust in our organization.

2.- Commitment to define the quality policy of our organization, enhancing its knowledge, understanding and application by the organization’s staff and interested parties. This policy provides a frame of reference for the establishment of quality objectives.

3.- Commitment to efficiently control all processes and their possible effects on the Quality of our service, with special emphasis on:

• Customers relations.
• Quality of our services and solutions offered.
• High degree of commitment to the needs of our clients.
• Personalized advice.
• Compliance with deadlines.
• Consider actions to address risks and opportunities.

4.- Customers satisfaction of their needs and expectations in Quality, safe transportation of products and within the law.

5.- Ensure the compliance with the legal requirements that affect our activities, especially those destined to ensure the traceability and hygienic-sanitary conditions of our vehicles, as well as the applicable standards and good practices.

6.- Ensure involvement in the food chain, having all the necessary mechanisms to act in any situation of product recall, through the implementation of crisis management systems, food defense and food fraud.

7.- Reduction of non-conformity levels, as well as complaints and rejections.

8.- Work with the objective of pursuing the continuous improvement of our work processes, both towards customer satisfaction, ensuring the compliance with our environmental responsibility and our ethical and labor responsibility.

9.- Enhance commitment to the product safety culture.

10.- Commitment to protect the environment and our surroundings, through actions and measures destined to prevent any type of contamination that could originate from operations in our activities, taking into account the context of our organization.

11.- To promote adequate working conditions to achieve staff motivation, which results in a better development of their activities, under a work environment that ensures the ethical and labor responsibility of the Management.